Exceeding Customer Expectations in 2023 with Great CX Strategies. 86% of consumers would leave a brand after as few as two poor experiences, and US businesses lose around $35.3 billion annually in customer churn. 2023 will be a defining year for technology, platform, and solution vendors to demonstrate value to their clients, which is why providing excellent customer experiences (CX) has become so important. With the current economic uncertainty, clients …